Nutzerrolle
Sales
dplain.cloud is a powerful e-commerce platform that supports after-sales management in the industry to optimally prepare, analyse and optimise their online offers in the after-sales area.
“With dplain.cloud as our e-commerce platform, we have found a powerful solution that really supports us in preparing, analysing and optimising our online offers in the after-sales area. The platform offers us extensive functions and tools to optimally present our products and improve the shopping experience for our customers. The detailed data analysis allows us to gain important insights and make informed decisions to continuously improve our sales strategies. With dplain.cloud, we feel well-equipped in our role as e-commerce managers and can effectively increase our online presence.”
VP Marketing & Commerce
High customer satisfaction: benchmark for successful customer service activities and positive customer experience.
High first time resolution rate: efficient customer service representatives, fast and satisfactory problem resolution.
More repeat business:
Customer satisfaction and successful customer retention
Extended reach
- By having a modern online presence with the dplain Cloud, sales representatives can reach customers all over the world without being limited to physical locations. This allows them to expand their customer base and reach out to potential customers in different geographical regions.
More efficient sales processes, faster customer service
- With dplain, you can streamline your sales process by enabling online ordering, automatic invoicing and payments. This saves time and resources and allows sales staff to focus on maintaining customer relationships and growing the business.
- Efficient customer service enables sales staff to deal with customer queries and issues quickly and effectively. This increases customer satisfaction and strengthens customer loyalty.
Cross-selling opportunities
- Through online presence, sales staff can direct customers to related products or services and take advantage of cross-selling opportunities to increase revenue per customer.
LEARN MORE ABOUT YOUR FUTURE
MARKETING AND SALES PLATFORM
POSTS ON SALES
Find out what our product experts and thought leaders have to say to your industry.
Features
Learn how dplain E Commerce can help you visualise your products and machines fully online and achieve tangible results in sales in just 30 days.
PRACTICAL EXAMPLE
Combining a digital spare parts catalogue with a digital service portal provides an improved solution for spare parts access and customer service.