Customer service has evolved enormously over the last few years – so it’s time for all communication to take place in one place: dplain enables you to take the next step towards the future. With our integrated customer support system in dplain you enable digital contact with your customers. The dialog-oriented system solves customer problems quickly and efficiently: ongoing support is guaranteed. With the simple and intuitive user interface, support requests can be handled quickly and competently. Additional media can be sent to clear up misunderstandings.
LOWER CALL VOLUME
COMPLETE CHAT HISTORY
FOCUS ON TECHNICAL CHALLENGES
Custommer Support System
The Customer Support System in combination with many other tools from dplain, in particular the retrieval of machine information & accessories, enables uncomplicated communication in case of concerns or questions. When spare parts are searched for in the spare parts catalog and questions arise, a ticket can be created quickly and easily and misunderstandings are cleared out of the way.