Digitaler Ersatzteilkatalog
Den Service auf das nächste Level heben
Digital spare parts catalog
Taking service to the next level
EVERYTHING YOU NEED WITH DPLAIN CLOUD SERVICE COMMERCE
In today’s world, customers expect to be able to view all the necessary information about their purchased machines via a digital interface.
The heart of such a digital interface is the “Digital Spare Parts Catalog”. In particular, the transformation from a spare parts store to a customer portal, ensures that the customer uses the customer portal provided by the supplier for all his questions about his machine and, thanks to the digital spare parts catalog, can find and use all services here easily and quickly.
Translated with www.DeepL.com/Translator (free version)
In this way, you increase the user experience for your customer by making it simple and centralized, and also reduce the process costs generated by every offline call, mail or fax in your company. In addition, you reduce incorrect orders and benefit from a smart and efficient service process.
The digital spare parts catalog is active for you and your customers 24 hours a day and can be used from anywhere in the world.
Apart from the positive impact on margins in the service business, your sales will also increase due to unconditional customer proximity.
In today’s world, customers expect to be able to view all the necessary information about their purchased machines via a digital interface.
The heart of such a digital interface is the “Digital Spare Parts Catalog”. In particular, the transformation from a spare parts store to a customer portal, ensures that the customer uses the customer portal provided by the supplier for all his questions about his machine and, thanks to the digital spare parts catalog, can find and use all services here easily and quickly.
Translated with www.DeepL.com/Translator (free version)
In this way, you increase the user experience for your customer by making it simple and centralized, and also reduce the process costs generated by every offline call, mail or fax in your company. In addition, you reduce incorrect orders and benefit from a smart and efficient service process.
The digital spare parts catalog is active for you and your customers 24 hours a day and can be used from anywhere in the world.
Apart from the positive impact on margins in the service business, your sales will also increase due to unconditional customer proximity.
BENEFITS FOR MANUFACTURERS
Increased efficiency in processing spare parts orders and service transactions
Access to individual price and availability information for all customers
Seamless transfer of orders to your ERP system. Whether Infor, ProAlpha, Microsoft Dynamics, SAP, PSIPENTA, Baan, or any other ERP system…
Fast identification of spare parts
24/7 sales channel for spare parts sales to your customers
Increase of turnover in service business and spare parts business
Higher customer and dealer loyalty
Create and update spare parts catalogs with little effort
Support global sales channels for customers and service staff. Provision of all information in multiple languages
Increased efficiency in processing spare parts orders and service transactions
Access to individual price and availability information for all customers
Seamless transfer of orders to your ERP system. Whether Infor, ProAlpha, Microsoft Dynamics, SAP, PSIPENTA, Baan, or any other ERP system…
Fast identification of spare parts
24/7 sales channel for spare parts sales to your customers
Increase of turnover in service business and spare parts business
Higher customer and dealer loyalty
Create and update spare parts catalogs with little effort
Support global sales channels for customers and service staff. Provision of all information in multiple languages
BENEFITS FOR USERS
Relieving the burden on support staff
24/7 ordering option
Precise selection of the required spare parts by tracking 2D drawings, 3D graphics and photos
Access to all documentation
Relief for support staff
Less time required for order processing
All necessary information in one system. Central contact point for all services
Fewer incorrect orders
View the order history
Relieving the burden on support staff
24/7 ordering option
Precise selection of the required spare parts by tracking 2D drawings, 3D graphics and photos
Access to all documentation
Relief for support staff
Less time required for order processing
All necessary information in one system. Central contact point for all services
Fewer incorrect orders
View the order history
Features
What do you get with dplain
Responsive Frontend
Customer portal
First-Class-Support
Updates & Fixes
Dashboard Statistics
