Description of theProject

In the first step, a dedicated environment was built for the customer in the cloud. This environment has been enriched with all product data, material data, machine structures and the corresponding existing information. As far as possible, an existing interface from dplain was used to integrate with the mechanical engineering landscape. In this way, the parts lists with the exploded drawings could be automated as far as possible and new materials from the ERP system used could be assigned to the machines in dplain. Likewise, in 65% of the cases we were able to give materials and assemblies prices in an automated way, so that the customers could generate complete orders on their own without having to write a quotation again. The manufacturer was now able to use the platform’s contact channels to give the customer targeted quotes for maintenance dates or service contracts, for example, based on the purchase date [of a machine]. The key thing was that we could attach to the customer’s dashboard all the accounts receivable data, including the machines purchased. This way the customer can see exactly which machines are in use, which documents are available, which orders have been placed and what offers are available. In addition, it is planned to make offers for the exchange of machines with a newer development status.