Contact Center
Contact Center
Customer service has evolved enormously over the last few years – so it’s time for all communication to take place in one place: dplain enables you to take the next step towards the future. With our integrated customer support system in dplain you enable digital contact with your customers. The dialog-oriented system solves customer problems quickly and efficiently: ongoing support is guaranteed. With the simple and intuitive user interface, support requests can be handled quickly and competently. Additional media can be sent to clear up misunderstandings.
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YOUR ADVANTAGES
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LOWER CALL VOLUME
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COMPLETE CHAT HISTORY
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AVOID MISUNDERSTANDINGS
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FOCUS ON TECHNICAL CHALLENGES
Custommer Support System
The Customer Support System in combination with many other tools from dplain, in particular the retrieval of machine information & accessories, enables uncomplicated communication in case of concerns or questions. When spare parts are searched for in the spare parts catalog and questions arise, a ticket can be created quickly and easily and misunderstandings are cleared out of the way.