Contact Center
Contact Center
Customer service has evolved enormously over the last few years – so it’s time for all communication to take place in one place: dplain enables you to take the next step towards the future. With our integrated customer support system in dplain, you enable digital contact with your customers. The dialogue-oriented system solves customer problems quickly and efficiently: ongoing support is guaranteed. With the simple and intuitive user interface, support requests can be processed quickly and competently. Additional media can be sent to clear up misunderstandings.
![customer-support Chat function 1](https://sp-ao.shortpixel.ai/client/to_webp,q_glossy,ret_img,w_1296,h_864/https://dplain.de/wp-content/uploads/2023/04/customer-support.webp)
YOUR ADVANTAGES
![Chat function 1 Chat function 2](https://sp-ao.shortpixel.ai/client/to_webp,q_glossy,ret_img,w_940,h_788/https://dplain.de/wp-content/uploads/2023/04/28.png)
LOWER CALL VOLUME
![Chat function 2 Chat function 3](https://sp-ao.shortpixel.ai/client/to_webp,q_glossy,ret_img,w_940,h_788/https://dplain.de/wp-content/uploads/2023/04/Bestellhistorie.webp)
COMPLETE CHAT HISTORY
![Chat function 3 Chat function 4](https://sp-ao.shortpixel.ai/client/to_webp,q_glossy,ret_img,w_940,h_788/https://dplain.de/wp-content/uploads/2023/04/29.png)
AVOID MISUNDERSTANDINGS
![Chat function 4 Chat function 5](https://sp-ao.shortpixel.ai/client/to_webp,q_glossy,ret_img,w_940,h_788/https://dplain.de/wp-content/uploads/2023/04/32.png)
FOCUS ON TECHNICAL CHALLENGES
Custommer Support System
The Customer Support System in combination with many other tools from dplain, in particular the retrieval of machine information & accessories, enables uncomplicated communication in case of concerns or questions. If spare parts are being searched for in the spare parts catalogue and questions arise, a ticket can be created quickly and easily and misunderstandings are cleared out of the way.