Contact Center
Contact Center
Customer service has evolved enormously over the last few years – so it’s time for all communication to take place in one place: dplain enables you to take the next step towards the future. With our integrated customer support system in dplain, you enable digital contact with your customers. The dialogue-oriented system solves customer problems quickly and efficiently: ongoing support is guaranteed. With the simple and intuitive user interface, support requests can be processed quickly and competently. Additional media can be sent to clear up misunderstandings.
YOUR ADVANTAGES
LOWER CALL VOLUME
COMPLETE CHAT HISTORY
AVOID MISUNDERSTANDINGS
FOCUS ON TECHNICAL CHALLENGES
Custommer Support System
The Customer Support System in combination with many other tools from dplain, in particular the retrieval of machine information & accessories, enables uncomplicated communication in case of concerns or questions. If spare parts are being searched for in the spare parts catalogue and questions arise, a ticket can be created quickly and easily and misunderstandings are cleared out of the way.