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Contact Center

 

 

 

 

 

 

Contact Center

 

Customer service has evolved enormously over the last few years – so it’s time for all communication to take place in one place: dplain enables you to take the next step towards the future. With our integrated customer support system in dplain you enable digital contact with your customers. The dialog-oriented system solves customer problems quickly and efficiently: ongoing support is guaranteed. With the simple and intuitive user interface, support requests can be handled quickly and competently. Additional media can be sent to clear up misunderstandings.

Customer Support System 1

YOUR ADVANTAGES

Customer Support System 2

LOWER CALL VOLUME

Customer Support System 3

COMPLETE CHAT HISTORY

Customer Support System 4

AVOID MISUNDERSTANDINGS

Customer Support System 5

FOCUS ON TECHNICAL CHALLENGES

Custommer Support System

The Customer Support System in combination with many other tools from dplain, in particular the retrieval of machine information & accessories, enables uncomplicated communication in case of concerns or questions. When spare parts are searched for in the spare parts catalog and questions arise, a ticket can be created quickly and easily and misunderstandings are cleared out of the way.

Do you have questions about digitization and the possibilities in your company?

Our experts will be happy to advise you without obligation

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