Contact Center
Contact Center
Customer service has evolved enormously over the last few years – so it’s time for all communication to take place in one place: dplain enables you to take the next step towards the future. With our integrated customer support system in dplain you enable digital contact with your customers. The dialog-oriented system solves customer problems quickly and efficiently: ongoing support is guaranteed. With the simple and intuitive user interface, support requests can be handled quickly and competently. Additional media can be sent to clear up misunderstandings.
![customer-support Customer Support System 1](https://dplain.de/wp-content/uploads/2023/04/customer-support.webp)
YOUR ADVANTAGES
![Customer Support System 1 Customer Support System 2](https://dplain.de/wp-content/uploads/2023/04/28.png)
LOWER CALL VOLUME
![Customer Support System 2 Customer Support System 3](https://dplain.de/wp-content/uploads/2023/04/Bestellhistorie.webp)
COMPLETE CHAT HISTORY
![Customer Support System 3 Customer Support System 4](https://dplain.de/wp-content/uploads/2023/04/29.png)
AVOID MISUNDERSTANDINGS
![Customer Support System 4 Customer Support System 5](https://dplain.de/wp-content/uploads/2023/04/32.png)
FOCUS ON TECHNICAL CHALLENGES
Custommer Support System
The Customer Support System in combination with many other tools from dplain, in particular the retrieval of machine information & accessories, enables uncomplicated communication in case of concerns or questions. When spare parts are searched for in the spare parts catalog and questions arise, a ticket can be created quickly and easily and misunderstandings are cleared out of the way.