Chat & Message Management
This feature allows the exchange of messages directly in the platform. Within a clear chat text messages can be sent and photos or drawings uploaded. Questions, ambiguities or other issues are handled directly from the customer dashboard. In this way, it is clear with each message which customer poses the question, which products he has already purchased, which framework contracts and conditions are relevant and what has already been discussed in previous communication.
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Example application: Individual product manufacture, processing, raw material trade, customer support
Suitable also for other areas
Centralization of support, communication, documentation
Improved customer service, clear communication structure